Duoly fees and refunds

What fees does Duoly charge on top of the price?

None. A Duoly total is the service price for your selection, and the amount Stripe charges is that total. According to Duoly’s payment terms, dated 1 November 2026, “The price you see at checkout is the price you pay.” First, there is no booking fee, no payment surcharge and no subscription, so a League of Legends Duo Pro, Gold rank, 1 game order costs €5.99 and nothing else. Second, Duoly’s own cut comes out of the same figure as commission, covered further down, rather than being added on top. Third, Duoly takes one payment rather than a charge per game: the payment section states the full price for every game or hour in an order is paid once, at the moment you queue. Step 1 therefore has no wallet top-up in the way, which is how some marketplaces add a percentage before a first booking. For example, a reader comparing Duoly with E-Pal finds a 10% top-up service fee on that platform and 0% here.

How is a Duoly price calculated?

A Duoly price is the service price for your rank, multiplied by how many games or hours you book, minus the quantity discount. Three inputs move the figure. First, the service: a League of Legends Duo Pro session and a Valorant VOD Review are different listings at different prices. Second, your own rank, which only applies to ranked play: lower ranks pay less and higher ranks pay more, because higher lobbies need stronger teammates. Third, the quantity, where 5 units take 20% off. Coaching is flat at €12.99 per hour or game in every coachable title, with no rank multiplier at all. Step 1 is picking the unit, because a game and an hour price differently. The examples below come straight from the pricing engine checkout uses, so each total is the figure Stripe would charge today, for example €5.99 for one Gold-rank League of Legends game read on 9 November 2026.

Catalog prices as of 9 November 2026. Each row opens the checkout with that order prefilled. Open any game page for the price list per rank, or pricing.md for every game as plain text.

Which Duoly discounts are automatic?

A Duoly discount is a quantity discount, and two of them exist, both applied in the checkout rather than on request. First, the quantity picker offers 1 to 5 games or hours, and 5 units take 20% off: five of those games booked in one order cost €23.96 instead of 5 times €5.99, saving €5.99. Second, the Bundles tab sells a game’s main service in packs of 3, 5, 10 units at 10%, 20% and 25% off, so a ten game bundle of the same service costs €44.93 and saves €14.97, the largest discount from Duoly in 2026. A bundle always covers one teammate. Coaching takes no quantity discount, so five coaching hours cost €64.95. Step 1 is choosing the tab, because the picker and the Bundles tab are separate controls. According to Duoly’s payment terms, prices can change over time, and an order already placed keeps the price paid.

Does Duoly charge in euros or US dollars?

A Duoly price is set in euros and charged in euros or US dollars, whichever you pick. According to Duoly’s payment terms, dated 1 November 2026, a dollar price is the euro price converted at the day’s European Central Bank rate plus a 1% currency margin, rounded up to .99, so a dollar total sits a few cents above the plain mid-market conversion. First, payment runs through Stripe, which means Duoly never sees or stores full card details. Second, you can pay part or all of an order from your Duoly balance, where refunds, cashback and level-up gifts land. Step 1 for a balance payment is switching the balance on at checkout. For example, a customer holding €5.99 of balance can cover a League of Legends Duo Pro, Gold rank, 1 game order without a card charge at all, and 100% of a refund lands in the same place. Your bank may still apply a foreign currency handling fee of its own.

When can you cancel a Duoly order and get money back?

A Duoly order is cancellable for free until a teammate accepts, and three cases are written into the cancellations and refunds section of the terms dated 1 November 2026. First, before a teammate accepts: “Cancel any time in your order room, free of charge. The full amount goes back to your Duoly balance.” Second, when nobody accepts within 5 minutes: “The order cancels itself automatically and the full amount goes back to your Duoly balance. You don’t need to do anything.” Third, when a session goes wrong: “No-show, a teammate leaving, toxic behaviour: report it from your order room. A real person reviews it and can refund the order to your balance.” For example, 100% of a €23.96 order returns €23.96 rather than a part of it. According to Duoly’s terms, refunds reach the balance by default, and a report about a session agreed using Discord is reviewed by a person.

What about the EU right of withdrawal and promotional credit?

The EU right of withdrawal is a 14-day cooling-off period, and queueing a Duoly order shortens the window. According to Duoly’s cancellations and refunds section, for EU and EEA consumers the 14-day right ends once a session has been fully played, because queueing asks Duoly to start the service right away. First, until a teammate accepts you can cancel for free anyway, so 100% of the amount comes back and the practical window is wider than the legal one. Second, promotional money follows a different rule: the Duoly balance section says a balance never expires, cashback and level-up gifts can only be spent on Duoly, and money refunded to a balance can go back to a card on request. Step 1 for a card refund is asking support. For example, €5.99 of refunded money is withdrawable while €5.99 of level-up gift stays on Duoly. Austrian law governs the terms dated 1 November 2026, consumers keep the mandatory protections of a home country, and EU consumers can use the dispute platform at ec.europa.eu/consumers/odr.

Where does the money you pay actually go?

A completed Duoly order is a split: 60% to the teammate and the rest to Duoly. According to Duoly’s teammate terms, teammates earn 60% of each order’s price, and Duoly keeps 40% for payments, matching, support and running the platform. First, teammate earnings are paid weekly, Friday to Friday. Second, the teammate guide adds that a payout runs once a balance passes $25, with smaller amounts carried over. Third, a customer discount comes off first, so the 60% share is calculated on the discounted total: a ten game bundle of the same service at €44.93 pays a share of that figure rather than of the undiscounted one. Step 1 of a payout is connecting a method using Wise, PayPal or a bank. For example, nobody earns a bonus for a win, which is why Duoly promises no rank and no result. The company keeping the remainder is the sole proprietorship named on the about page, in 2320 Schwechat, Austria under GISA 38381850.

What do customers ask about Duoly fees?