Duoly trust and safety

How does Duoly check a teammate before a first order?

A Duoly teammate is an applicant who has passed a four-step review, and nobody reaches the order queue before the review finishes. Step 1 is the application form, which asks for a display name, an email, a Discord username, a country, a confirmation of being 18 or older, the main game, the current rank, the server region and a link to a short YouTube intro video. Second, Step 2 is the rank check, where the Duoly team verifies the account and its rank history against the minimum published for that game. Third, Step 3 is one tryout game with the Duoly team using Discord. Fourth, Step 4 switches the account online, and only then can orders be accepted. For example, a League of Legends applicant needs Diamond 4 or higher, a €5.99 Duo Pro game pairs a Master+ teammate in 2026, and 60% of that total reaches the teammate who completes the order.

1. Step 1ApplyThe form: identity, age, game, rank, region and an intro video.
2. Step 2Rank checkDuoly verifies the account and its rank history.
3. Step 3Tryout gameOne game with the Duoly team using Discord.
4. Step 4Go onlineThe account is switched on and can accept orders.

Which rank does a Duoly teammate have to hold?

A Duoly minimum rank is published per game, and the application form offers that rank and everything above rather than a free text box. Step 1 for an applicant is finding the game, and a customer can read the same tiers on a real League of Legends Duo Pro, Gold rank, 1 game checkout: League of Legends asks for Diamond 4 or higher, Valorant asks for Ascendant 1 or higher, Counter-Strike 2 asks for Premier 15,000+ or FACEIT Level 8+. Second, every service names the tier a customer is paired with, so a €5.99 League of Legends Duo Pro game means a Master+ teammate while Duo Apex means a Grandmaster+ teammate. Third, a coach is listed at the coach rank on that game’s coaching page and sends a sample review, for example Immortal+ coach for a €12.99 Valorant VOD Review hour run using Discord. Gamer Girl sessions take any rank, because company rather than rank is the thing booked. According to Duoly’s teammate terms, a teammate keeps a verified rank honest or loses the account, and earns 60% of each order in 2026.

How does Duoly handle your payment details?

A Duoly payment is one upfront charge through Stripe, and Duoly never sees or stores a full card number. First, a €5.99 game and a €12.99 coaching hour are both taken the moment the order is queued, and the card form at checkout belongs to Stripe rather than to Duoly, so card data never reaches a Duoly server. Second, the privacy policy states that payment details go straight to the payment provider and Duoly only sees the amount and the method, plus a card brand and the last 4 digits when a customer ticks save at checkout. Third, one upfront charge means no stored card is needed for a repeat booking. According to Duoly’s payment terms, prices are set in euros and a US dollar total adds a 1% currency margin, rounded up to .99. For example, a 20% quantity discount comes off before the charge in 2026, and a refund lands in the Duoly balance rather than on a card unless asked for.

What are the conduct rules on Duoly?

The Duoly conduct rules are five promises both sides make, written into the terms of service rather than into a help article. Step 1 of any session is respect: no harassment, hate speech, threats, discrimination or sexual content. Second, no account access, because nobody may ask for, give or use another person’s login and nobody at Duoly asks for a password. Third, no cheating, scripting, exploits or third-party tools a game does not allow. Fourth, no payment arranged outside Duoly. Fifth, the rules of the game being played still apply. Gamer Girl and Social sessions are company and conversation, never dating, romantic or sexual services, and a request like that ends the session. For example, a €4.99 Gamer Girl Duo game in 2026 buys voice company using Discord and the same 60% teammate share, never a private contact. Teammates additionally follow the Teammate Code, published at duoly.gg/rules once a teammate signs in.

How do you report a problem on Duoly?

A Duoly report is a form in the order room, and a person at Duoly reads every one. Step 1 is the report, and the terms cover three cases identically: a no-show, a teammate leaving and toxic behaviour are all reported from the order room, a real person reviews the report, and the order can be refunded to the Duoly balance. Second, the order chat refuses any message asking for a login or an outside payment before delivery, enforced on the server rather than in the browser alone. Third, a teammate payout can be held while a report about an order is reviewed, so a disputed order is never paid out first and argued about afterwards. For example, a €5.99 game and a €44.93 ten-game bundle at 25% off follow one rule in 2026. Support also answers from the chat bubble and the contact form.

What does Duoly do with the data you give it?

A Duoly order collects what the session needs and nothing else, and no game account password is ever requested. Step 1 is the order itself: a €5.99 game stores the game, the service, the rank, the server, the in-game name and the note. Second, a teammate sees a first name, a profile picture, the rank, the server, the in-game name, the order note and the order chat, and never an email address or the amount paid. Third, when an order waits, the Duoly bot posts it in the teammate server using Discord with the service, rank, server, order note and teammate pay, never a customer name or email. Fourth, the privacy policy lists every GDPR right a customer in the EU holds, from access and correction to deletion, portability and withdrawing consent, answered within one month. For example, orders and payment records stay 7 years because Austrian tax law requires it in 2026, while session chats and reports stay up to 2 years and a rejected application stays 6 months. According to the policy, Duoly never sells data and runs no ad pixel at all, so a €5.99 order and a €44.93 bundle at 25% off leave the same record: the order, and nothing sold on.

What does Duoly never do?

Duoly is a marketplace for played-together sessions, which rules five things out, each one written into the terms of service dated 1 November 2026. Step 1 of understanding the service is the first refusal: no account sharing and no boosting, because a session is played together, the teammate stays in a personal client and no password is requested. Second, no guaranteed rank, win or start time, because a teammate accepts from a queue and the 60% teammate share is paid for a completed order rather than a won one. Third, no dating, romantic or sexual service. Fourth, nobody under 18 may book or work as a teammate. Fifth, no payment arranged off the platform. For example, a €5.99 League of Legends game buys one game beside a Master+ teammate using Discord voice in 2026, and a 25% bundle discount still buys no result.

What do customers ask about Duoly safety?